Frequently Asked questions (FAQ)
1. What is Fivelis.com?
Fivelis.com it is an online store that offers products in trend for men, women, children and the home, including fashion, technology, accessories and more.
2. How can I make a order?
Select the products that you want, add them to cart and follow the payment process. You will receive a confirmation e-mail when you complete your purchase.
3. What methods of payment do you accept?
We accept payments with credit and debit cards (Visa, Mastercard), PayPal and other secure payment methods.
4. How long does shipping take?
Shipping time varies by location. Generally, deliveries take between 1 and 18 days.
5. How much does shipping cost?
All orders come with free shipping
6. How can I track my order?
Yes, once you have sent your order, you will receive a tracking number by e-mail so that you can track the status of your package.
7. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us within 14 days of receipt via our email customer care support@fivelis.com. We hope to resolve as soon as possible.
8. What is your returns policy?
We accept returns within 14 days after delivery. The product must be unused and in their original packaging. See our returns policy for full details.
9. Do you have customer service?
Yes, our customer service team is available Monday to Friday from 10:00 to 19:00 (local time). You can contact us by e-mail or through the form on our website.
10. Do you offer discounts or promotions?
Yes, we regularly offer discounts and special promotions. Subscribe to our newsletter to not miss any offer.
11. Can I modify or cancel my order after we do it?
If you need to modify or cancel your order, please contact us within 24 hours of making your purchase. Once the order has been processed, it cannot be modified.
12. Is it safe to buy in Fivelis.com?
Yes, we use the technology of secure encryption to protect your data and ensure your shopping experience 100% reliable.
Frequently Asked questions (FAQ) - Fivelis.com
What is Fivelis?
Fivelis is an online store that offers a wide range of products, including fashion for men and women, accessories, electronics, items for the home, toys, beauty, health and much more. We focus on providing quality products at competitive prices.
What makes Fivelis is different from other stores?
Renowned for our range of products, commitment to quality, affordable prices and excellent customer service. We also offer a shopping experience easy and safe through our website.
How can I be sure of the quality of the products?
In Fivelis, we carefully select all our products to ensure they meet the highest standards of quality and durability.
Do you offer warranty on your products?
Yes, all of our products come with a warranty. Query the specific details in the description of each product, or contact us at support@fivelis.com for more information.
What to do if a product arrives damaged or defective?
If a product arrives in poor condition, please contact us immediately through our customer service. We will manage the replacement or refund quickly and efficiently.
Where do you ship?
We ship all over the national territory and several international countries.
How long does it take to get my order?
In general, shipments will take between 1 and 18 days. For more information, check out our shipping page.
How do I return a product?
If you are not satisfied with your purchase, you can return it within 14 days from the receipt. The product must be in its original state. Please refer to our returns page to know the steps to follow.
What are the accepted payment methods?
We accept payments with credit and debit cards and visa, martercard, PayPal. All our payments are 100% secure.
Is my payment information secure?
Yes, we use encryption technology advanced to ensure that all of your payment information is protected.
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