Shipping policy
Thank you for choosing Fivelis. Here are our Shipping policy to guarantee a shopping experience transparent and satisfactory:
Processing times Shipping
- Fast processing: All orders placed before 2:00 PM are processed within 1 to 3 business days (Monday to Saturday).
- Exceptions: We do not ship or deliver on Sundays or public holidays.
- High volumes of orders: In case of high demand, shipments may experience slight delays. We will notify you of any significant delay by e-mail or phone.
Shipping costs and Delivery Times
| Destination | Shipping method | Estimated Delivery time | Shipping cost |
|---|---|---|---|
| All countries | Delivery company | 1-18 days | Free |
Note: Delivery times are approximate. The occasional delays may occur due to external factors.
Shipping confirmation and Tracking
- Once your order is shipped, you will receive a confirmation email with the number of follow-up.
- Tracking numbers will be active within 24 hours after shipment.
Customs, Taxes, and Fees
- The additional charges applied during or after shipping (tariffs, taxes, etc) are the responsibility of the customer.
- Fivelis does not cover these additional costs.
Damage during Shipment
- Fivelis is not responsible for products lost or damaged in transit.
- In case you receive a damaged product, please contact directly with the shipping company to file a claim.
- Important: Keep the original packaging and the damaged products to support your claim.
Returns policy
Conditions of Return
- Returns are only accepted for products in their original state and packaging.
- The products used or damaged by the customer are not eligible for refund.
How to Request a Refund
- To request an RA# (Return Authorization Number):
- Send an email to support@fivelis.com explaining the reason for the return, and including pictures or videos of the product.
- Get the instructions: After approval, we will send you the RA# and the address of the nearest warehouse to make the return.
- To guarantee the shipping: Use a trackable mail as we are not responsible for packages lost.
Processing of the Refund
- Once you have received the package, we will inspect the product and will issue the refund to the original payment method.
- You will receive a confirmation email with the details of the refund.
Internal Links
If you have any additional questions, do not hesitate to contact us at support@fivelis.com. Thank you for trusting in Fivelis!
